Returns & refunds.
Short version. The full policy is in article 5 of the terms.
In short
Digital downloads: 14-day return window. Once you've downloaded the file, the digital sale is final.
Physical prints, canvas and framed pieces: non-returnable. Every print is custom-made for your specific car and chosen style, so the right to cancel does not apply (Consumer Contracts Regulations 2013, regulation 28(1)(b)). This does not affect your statutory rights.
What if my print arrives damaged?
Email us a photo within 14 days of delivery at contact@vellumprintworks.com. We'll ship a free replacement — no return needed.
What if I'm not happy with the result?
Before you pay, you always see a free watermarked preview with up to 5 revisions. After ordering, revisions are unlimited until it is perfect. You only pay when you are happy with the preview.
If something is still off after delivery (wrong model, wrong colour, a defect in the print), email contact@vellumprintworks.com. We'll always make it right.